Accessible Buses UK

Common Nationwide

Summary

The Mercedes-Benz Citaro O.530N has a narrow initial aisle, barely allowing a wheelchair user to move without assistance from someone else. It can lower to curb level to make ramp use easier when needed. The doors have handrails on to allow for easier boarding. The factory 'Stopping' sign is normally placed within the dropped ceiling near the driver's cab, with it commonly being behind the tinted glass causing visibility to be limited. Some Citaros use a touch sensor for the disabled bell with no haptic feedback. The transition from the ramp to the saloon floor is very difficult to push a wheelchair over.

Ratings

All ratings are on a scale of 1 (Bad) to 10 (Good). Ratings may be for a different vehicle operator so somethings will be different

Overall Score	6
User	Synth9617
Date & Time	4 November 2021 06:19
Dual Door?	No
Distinct Wheelchair Bell	No / Unsure
Wheelchair Bay score	7
Wheelchair Accessibility score	4
Stopping sign score	5
Stopping bell score	6
Handrail Accessibility Score	5
Next-Stop AV Present	No
Operator	Arriva

Notes

Aisle is narrow

Overall Score	7
User	Synth9617
Date & Time	6 December 2021 22:29
Dual Door?	No
Distinct Wheelchair Bell	No / Unsure
Wheelchair Bay score	5
Wheelchair Accessibility score	6
Stopping sign score	4
Stopping bell score	7
Handrail Accessibility Score	5
Next-Stop AV Present	No
Operator	Arriva

Notes

Stopping sign is behind tinted glass, making visiblity hard

Overall Score	5
User	Synth9617
Date & Time	8 March 2022 18:10
Dual Door?	No
Distinct Wheelchair Bell	No / Unsure
Wheelchair Bay score	4
Wheelchair Accessibility score	4
Stopping sign score	5
Stopping bell score	6
Handrail Accessibility Score	4
Next-Stop AV Present	No
Operator	Arriva

Notes

12-Plated Citaro. There was no backrest. User was unable to manoeuvre into the bay. Required assistance to get positioned into space.

Overall Score	5
User	Chris T
Date & Time	26 June 2022 16:47
Dual Door?	No
Distinct Wheelchair Bell	No / Unsure
Wheelchair Bay score	4
Wheelchair Accessibility score	3
Stopping sign score	6
Stopping bell score	1
Handrail Accessibility Score	3
Next-Stop AV Present	No
Operator	Arriva

Notes

12-Plated Citaro. Bell not currently sounding. Wheelchair bay uses touch sensor for bell with not haptic feedback.

Overall Score	7
User	Chris T
Date & Time	26 June 2022 18:12
Dual Door?	No
Distinct Wheelchair Bell	Yes
Wheelchair Bay score	6
Wheelchair Accessibility score	8
Stopping sign score	7
Stopping bell score	5
Handrail Accessibility Score	8
Next-Stop AV Present	No
Operator	Carousel Buses

Notes

Ex London Citaro BT09GOP

Overall Score	6
User	Chris T
Date & Time	5 July 2022 18:39
Dual Door?	No
Distinct Wheelchair Bell	No / Unsure
Wheelchair Bay score	7
Wheelchair Accessibility score	7
Stopping sign score	8
Stopping bell score	7
Handrail Accessibility Score	7
Next-Stop AV Present	No
Operator	Arriva

Notes

Transition from ramp to saloon floor was not ideal, and required extra effort. Driver was helpful and polite.